Departure Information

Commercial Flights

Check-in counters open at least 2 hours before your flight. Passengers are encouraged to check in at least 1 hour before your departure time.

GST Refund Claim

1. For hand-carry items:

After checking in, please present your passport, receipts and purchased goods to the ICA Duty Office Counter at Departure Immigration.

2. For check-in items [including bulky items and Liquids, Aerosols & Gels (LAGS)]:

Please approach the Security Officer at the Departure Gate for assistance. Present your receipts and purchased goods to the ICA Officer for inspection before proceeding to check-in your luggage. Approach ICA Duty Office Counter with your passport to complete the refund process.

For more information on GST refund »

Security Checks

  1. Present your passport and boarding pass for inspection before entering the Departure Hall.
  2. Remove your liquids, aerosols and gels from your bag and place them separately in the tray.
  3. Place your electronics (e.g. laptops) and metallic items (e.g. keys) in a separate tray.
  4. Remove your outer wear (e.g. jacket), hat and high-cut footwear.
  5. Place your hand-carried luggage onto the conveyor belt.
  6. Proceed through the walkthrough metal detectors or body scanners. Please note that you may be subject to an enhanced security screening process, if required.
For more information on restrictions and prohibited items »

Private Chartered flights

Passengers are advised to check in according to the time advised by their ground handling agents. Passengers are also advised to pack their belongings according to the restrictions on the carriage of Liquids, Aerosols and Gels in hand-carry luggage, before arriving at the airport.

GST Refund Claim

If you wish to claim your Goods and Service Tax (GST) refunds for purchased goods to be brought out of Singapore, please approach your appointed ground handler or ICA Officer for assistance.  

Security Checks

There will be a dedicated Customs and Immigrations channel at the Seletar Business Aviation Centre. All departing passengers are required to have their travel documents checked by the security officers, as well as during immigration clearance.

All passengers are required to undergo security screening and have their hand-carry baggage x-rayed. Passengers are prohibited from carrying any potentially dangerous items (like sharp items) on their bodies, in their clothing or in their hand-carry baggage. If a passenger needs to carry such items for his or her trip, the items should be packed into the checked baggage. The security officers at the departure gate may confiscate any items deemed to be potentially dangerous either at their professional discretion or at the request of the ground handling agents.

Passengers with medical conditions who need to carry medical items such as needles or syringes in their hand-carry baggage should have with them and produce the appropriate medical advice.

Passengers who wish to have fragile items manually inspected instead of x-ray examination may make such requests to the security screening officers.

Contact Us

Conditions of Use

Privacy Policy

Changi Airport Group Corporate